Posts Tagged ‘customer service’

The Starbucks Experience

I’ve had my share of grumpy Starbucks baristas who bark orders across the store, refuse to translate the foreign language they call a menu, and God forbid, I ask for extra whipped cream with whole milk, and they look at me like I’ve committed blasphemy.

So when my classmate blogged about their poor customer service, I was tempted to agree. Except a friendly barista at the Starbucks cafe on the corner of 15th & K proved otherwise. starbucks_logo_01

After having a particularly awful day last December, I entered the Starbucks cafe opposite the Washington Post office, hoping to seek refuge in a mocha and a chocolate marble cake. I placed my order and reached for my wallet — only to find that I had left it at home. Embarrassed, I slowly whispered to the barista across the counter, asking him to cancel my order, half expecting him to reprimand me for wasting his time.

So I was completely taken aback when, instead of admonishing me in front of the serpentine queue of restless, caffeine-deprived customers, he smiled and handed me the mocha — insisting I take it.

“It’s alright,” he said. “You make sure you have a good day.”

A hot beverage and a random act of kindness? He just made sure I did.

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